Community Liaison
Reports To: Patient Care Assistant Manager
Community Liaison
JOB DESCRIPTION SUMMARY
The Community Liaison promotes 24/7 Care at Home’s mission by building strong relationships with healthcare partners, managing referral sources, and expanding territory presence. Key responsibilities include coordinating with internal teams to ensure smooth patient admissions, delivering high-quality service, and conducting educational outreach to community and facility partners. The role supports business growth, regulatory excellence, and consistent care delivery.
The duties and responsibilities of the Community Liaison will include, but not be limited to, the following:
- Promoting Mission and Building Relationships: Champion 24/7 Care at Home’s mission, vision, and policies in all interactions to ensure the highest quality of care. Cultivate strong relationships with physicians, hospitals, skilled nursing facilities (SNFs), and assisted living facilities (ALFs), educating them on home health and hospice regulations and fostering long-term partnerships.
- Referral Source Engagement: Identify and respond to referral source needs by providing regular patient care summaries to physicians and facility partners, enhancing care coordination and patient outcomes.
- Territory Management: Develop a robust strategy for managing accounts within your assigned territory, ensuring a consistent presence to maintain and expand business with existing accounts and discover new opportunities to meet established sales targets.
- Collaborative Service Excellence: Work closely with internal departments to deliver high-quality service to all customers—both internal and external. Facilitate seamless patient admissions by coordinating with clinical supervisors and nursing staff to align with patient care plans.
- Education and Community Outreach: Conduct educational sessions and in-services for community and facility partners, reinforcing 24/7 Care at Home’s commitment to regulatory excellence, quality care, and industry leadership.
The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
POSITION QUALIFICATIONS
Minimum Experience and Education:
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Skills and Competencies:
- Strategic thinker with a growth mindset and a proactive approach to achieving goals.
- Excellent communication, relationship-building, and organizational abilities.
- Ability to work independently with initiative in an unsupervised environment.
- Reliable transportation, insurance, and a valid CA Driver License required.
Core Values:
- Compassion in Action: We are deeply committed to our patients, families, and team members, ensuring that every interaction is filled with genuine care and empathy.
- Mindset for Growth: We embrace challenges as opportunities, continuously learning and evolving to provide better care and foster a culture of improvement.
- Integrity First: We operate with honesty and transparency, prioritizing patient-centered care and upholding the highest ethical standards in all that we do.
- Drive for Excellence: We are results-focused, proactive, and resilient. Our commitment to finding solutions and adapting to change empowers us to overcome obstacles and achieve our goals.
- Unity and Collaboration: We work together, supporting and valuing each other’s perspectives. Our collective efforts and shared purpose strengthen our ability to deliver exceptional care and foster a positive workplace.
Compensation:
- Salary: 20 – 21/hour
Supplemental Pay:
- Bonus opportunities
- Commission pay
- Performance bonus
Work Schedule:
- Monday to Friday, with occasional weekends as needed.
- 80% on the field and 20% in the office