This Privacy Policy describes how 24/7 Care At Home (“we,” “us,” “our”) collects, uses, discloses, and protects the personal information you provide on our website https://247cah.com (“Site”), and through related services. By using or accessing our Site or services, you agree to the collection, use, and disclosure of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information You Provide

  • Name, address, email address, phone number
  • Patient or client health-related information (to the extent you submit or request services)
  • Demographic information (e.g. age, date of birth)
  • Insurance, billing, and payment information
  • Other information you submit via contact forms, service inquiries, referrals, or other communications

b) Automatically Collected Information

When you use the Site, we may automatically collect:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages you visit on the Site, time spent, links clicked
  • Device identifiers, mobile carrier
  • Usage data and technical logs

c) Cookies and Similar Technologies

We and our service providers may use cookies, web beacons, pixel tags, and similar technologies to collect or track information and to improve and analyze our Site. You may control cookies via your browser settings, though disabling certain cookies may limit Site functionality.

2. How We Use Your Information

We use your information for purposes including:

  • To provide, maintain, and manage our services
  • To respond to your inquiries and requests
  • To verify eligibility and process referrals
  • To bill and collect payments
  • To send administrative and service-related communications (e.g. confirmations, updates)
  • To personalize your experience on the Site
  • To analyze usage trends and improve the Site and services
  • To comply with legal obligations and resolve disputes
  • In aggregated or de-identified form, for research or analytics

3. How We Share or Disclose Information

We may share your information under the following circumstances:

  • With service providers (e.g. IT, analytics, hosting, mailing providers) who assist in operating the Site and services
  • With health care providers, insurers, referral sources, or other entities involved in coordinating your care (as permitted by law or with your consent)
  • With legal authorities or regulators when required by law, court order, or to protect rights, safety, or property
  • Business transfers: if we merge, are acquired, or sell assets, your information may be transferred as part of that transaction
  • Aggregate or de-identified data: we may share non-identifiable statistical information

4. Your Choices & Rights

Depending on applicable law, you may have the following rights:

  • Access your personal information
  • Correct or update your information
  • Delete or request deletion of your information
  • Object to or restrict certain processing
  • Withdraw consent (if we rely on consent)
  • Request portability of your data
  • Opt out of marketing communications

To exercise these rights, please contact us (see Section 8). We may verify your identity before acting on such requests.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission or storage is absolutely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention is required or permitted by law. When information is no longer needed, we will securely delete or anonymize it.

7. Children’s Privacy

Our services are not directed to children under age 13 (or other age threshold under applicable law). We do not knowingly collect personal information from minors. If you become aware of any such data we have collected, please contact us and we will promptly delete it.

8. Contact Information

If you have questions, concerns, or wish to exercise your privacy rights, you may contact:

24/7 Care At Home
13800 Arizona St #200
Westminster, CA 92683
Email: info@247cah.com
Phone: (800) 651-5371 (Home Health)
Fax: (800) 993-1359 (Home Health)