Home Health FAQs

Home Health FAQs

We are a home healthcare service that provides staff and management guidance for the care of a loved one at home. Our award-winning service can provide the best care possible for your loved one and your family during the home healthcare period.

What is home healthcare?
Defined broadly as healthcare services that are given at home, home healthcare is a less expensive and convenient option for many patients facing a chronic illness or recovering from injury.

If I’m on Medicare, is my home healthcare covered?
Possibly. The conditions for Medicare patients to be covered for home care services are that they are under the care of a doctor and your services are part of a plan of care that is both established and reviewed by a doctor. In addition, a doctor must certify that you require home healthcare.

Who will manage my treatment at home?
Our staff of nurses, licensed by the State of California, will supervise your care, while working closely with our physicians. In addition to state licensing, all of our RNs and LVNs are Medicare-certified and fully accredited by the America Nurses Association (ANA), an organization that sets the standards for nursing practice. In addition, our nurses work closely with your case manager to coordinate everything you need for your care.

What if I have questions when the nurse isn’t here?
Our nurses are on call 24 hours a day, seven days a week to answer your questions or to help you if the management of the condition for the patient has changed. Also, our nurses are committed to both education of the family on how to better manage the care of their loved one as well as promoting as much self-care for the patient as possible to help you feel more comfortable when they are not physically present with your family.

What are my rights as a home health patient?
You have many rights as a home healthcare patient. All home health agencies are required to give you a copy of these rights. You have the right to choose your home health agency (although those with managed care plans will be provided a home health agency that works with your plan). You also must be given a copy of your care plan and be able to participate in decisions about your care, or have your family or guardian act for you in the case that you are unable. In addition, you have the right to have your property treated with respect. For information on your privacy rights as a home health patient, please click here.

How can I find out more about home healthcare?
We are happy to answer any and all of your questions. Please call our Referral line at (800) 651-5371 for Orange County Area or (800) 940-7659 for Los Angeles Area .